Perspective

Throughout their professional lives in psychology, teaching, writing and speaking, as well as in organizational and leadership development, Dr. Bob Murray and Alicia Fortinberry have focused on helping people connect with each other in ways that support their growth, health and aspirations. Many researchers view the increasing breakdown in interpersonal relationships as the greatest threat to our physical, mental and economic wellbeing.

Research has shown that lack of trust and supportive relationships, as well as not allowing for non-traditional career paths for women and Gen Y, is behind the growing crisis in retention. Studies have shown that the failure of many firms to put appropriate emphasis on interpersonal relationships is leading to a massive loss in productivity. So far this loss has been hidden by advances in technology and temporary gains from downsizing and long working hours. These gains are temporary and, the researchers say, unsustainable.

Within businesses such as PricewaterhouseCoopers and PepsiCo, Fortinberry Murray's goal is to teach people the skills to connect with others in ways that support mutual empowerment, understanding, success and fulfillment. When people relate well, they not only thrive personally but enable organizations to be more productive, responsive to the communities they serve and profitable.

Relationship conflict is the greatest source of corporate stress, which last year cost US business 300 billion dollars in lost time, productivity and health costs. Good relationships counter stress and directly benefit employee health.

Good relationships at work, and the relationship skills people learn there, spill over to relieve tension and help strengthen families, networks of friends and communities.

A commitment to helping people communicate, coach and simply relate better is the most important investment you can make, not only in your firm, but in your society.